Contributors

Chris Lee

President, Earthworks

Chris Lee is President of Dallas, Texas-based Earthworks, which specializes in multifamily housing landscaping. He is a contributing author to Landscape Management magazine, licensed irrigation specialist and a Toro Intellisense certified technician. Chris studied business at the University of Arkansas from 1990-94 and horticulture and landscape design at Tarrant County College from 1999-01. He has been employed at Earthworks since 1998.

Lia Smith

Vice President of Education and Consulting, SatisFacts Research

Lia Smith career in training, property management and marketing began in the mid 1990′s. Lia began her training career at Nextel Communications, where she was responsible for training over 1,000 Customer Care Representatives. She then embarked on a new career in property management as a Leasing Associate with Lincoln Property Company, and steadily moved up the ranks. Lia was able to merge the worlds of training and property management when in 2006 she became Director of Training and Marketing at SPM Property Management, a 14,000+ unit portfolio; this included creating SPM Academy and a Learning Management System. She also developed and managed SPM’s resident feedback program, and was responsible for providing post-survey action planning support for property teams and management. Lia has proven experience in solving training and resident retention challenges for market, affordable, senior, tax credit and student communities. These experiences have helped Lia relate to both onsite and corporate associates. Lastly, Lia has presented at key industry events such as MultifamilyPro Brainstorming on topics related to developing the operational and service skills of onsite and executive level teams.  Lia Joined the SatisFacts team in 2011 as VP of Education and Consulting.

Tim Blackwell

Contributing Editor, Property Management Insider
President, Ballpark Impressions, LLC

Tim Blackwell is a long-time publishing and printing executive in the Dallas/Fort Worth area who provides online and print content in the multifamily housing, transportation and education industries. He is a published author and publisher for Cowcatcher Magazine, a regional rail enthusiast magazine distributed in Texas, Oklahoma, Arkansas, Louisiana, Kansas and Missouri. Tim has worked as a reporter and editor for the Fort Worth Star-Telegram and Arlington Daily News and as Director Commercial Printing for The Dallas Morning News. He is a member of the Fort Worth Chapter/Society of Professional Journalists and graduate of the University of Texas at Arlington with a degree in Communications.

 

Jen Piccotti
Senior Vice President of Education and Consulting, SatisFacts Research
Twitter: @SatisFactsJen

Jen heads up client support for SatisFacts, including satisfaction survey analysis and action planning, process evaluations, educational services and special projects. Jen has over a decade of resident loyalty and process efficiency experience and is a multifamily industry veteran since 2000. A noted author and keynote speaker in the multifamily industry, and also named “quality assurance guru of multifamily” by CallSource, she has served as chair of the Service Quality Division for the American Society for Quality (ASQ), and has spearheaded their creation of an internationally recognized Service Quality Body of Knowledge. Previously, Jen was Quality Manager for a property management company in Southern California where she oversaw the quality assurance program, including resident loyalty programs, productivity studies, process improvement initiatives, QA training and organizational communication. Jen received her BSBA from Boise State, and Master of Science – Quality Assurance from Cal State / Dominguez Hills.

 

David Carner
President, LeasingDesk

LeasingDesk is the risk mitigation systems division of RealPage, Inc. (NASDQ: RP) - a Carrollton, Texas-based real estate information services company.  He is a frequent speaker on real estate risk mitigation best practices and fair credit policies.  Prior to his role with LeasingDesk , David previously served as RealPage’s Senior Vice President of Business Development and as President of CrossFire and OneSite Screening. He joined RealPage in 1996 as Director of Product Marketing and has served in various positions including, General Manager of Applicant Screening, Vice President of Sales Support, and Vice President of OneSite. From 1992 to 1996 he was the Vice President at Credit Interfaces, Inc., a leading provider of applicant screening software, which was acquired by RealPage in 1996. Mr. Carner received his B.A. in business from the University of Pittsburgh and his M.B.A. from Southern Methodist University.

 

 

 

Gustavo Sapiurka
General Manager. Affordable Housing Division
RealPage, Inc.

Gustavo Sapiurka is vice president and general manager of RealPage, Inc., Affordable Housing. Previously, he was general manager of Domin-8 Enterprise Solution Affordable Housing Division and CEO of TCG Technologies, LLC. RealPage is a leading provider of software and related services to the affordable housing industry. For the past 24 years, Gustavo has been very active in the affordable housing industry as a member of community-sponsored task forces dealing with automation issues and as an active member of many non-profit organizations.

 

Jay Board

Analyst, MPF Research

Jay Board is an analyst for MPF Research. Prior to joining MPF in July 2011, Mr. Board was a reporter for the Fort Worth Star-Telegram. He is a graduate of Texas A&M University.

 

 

Caren Bedsworth
Community Disaster Education Program Coordinator
American Red Cross, Southern Nevada Chapter

Caren Bedsworth  is the community disaster education program coordinator for the Southern Nevada Chapter of the American Red Cross, which serves Clark, Esmeralda, Lincoln, and Nye Counties. Caren has been with the Red Cross since 1999, educating communities in disaster preparedness. She has been a CPR & First Aid instructor for humans and pets, first aid station leader, and disaster training instructor. She also served on disaster relief assignments to assist victims of hurricanes in Alabama and Florida and wildfires in Arizona.

John Robinson
Regional Manager, Venturi Technologies, Inc.

John has more than 22 years experience in the multifamily industry. He has managed Venturi Clean in Denver for 19 years and more recently has served as regional manager, covering three states. He is certified in thermal imaging, including thermal remediation of bed bugs. John is also a certified carpet restorer, water restoration journeyman, and he has decades of experience in drying with the use of various forms of thermal drying systems.

Evan Matzen, LEED AP O+M
Sustainability Manager, HD Supply Facilities Maintenance

Evan Matzen is a LEED^® Accredited Professional with over 8 years of industry experience. He is currently the Sustainability Manager at HD Supply, Facilities Maintenance and has worked on energy-efficiency, carbon-offset, and renewable-energy projects throughout the country. He blogs about sustainability and going green at Green Blogic.

Tracy Dean Chisum
President, Client Success Management, RealPage

Tracy has over 30 years of experience in the multifamily property management industry.  She spent ten years as a leasing consultant and property manager in the southwestern United States and then joined Rent Roll, Inc., the predecessor of RealPage, in 1989. Over the years she has served the company in many different roles. She initially managed training and product support then joined the sales management team where she helped hundreds of property management companies implement RealPage solutions. Today, Tracy leads a team of top-notch professionals that serve as project leaders and client success managers and coordinators for clients utilizing multiple RealPage products. Tracy and her team of client success managers and coordinators are RealPage and industry experts on hand to evoke confidence in RealPage’s technology infrastructure, products and services and identify business opportunities with current clients while helping them manage change and they implement new products and expand the use of their current products.

Greg Willett
Vice President, Research and Analysis, RealPage
greg.willett@propertymanagementinsider.com

Greg Willett heads the research and analysis team at MPF Research, tracking and evaluating trends in multifamily market fundamentals. He thus is well versed on multifamily market conditions and activity nationally, by metro, and in many individual neighborhoods. Greg has written articles for periodicals such as Multifamily Executive, Urban Land, and Multifamily Trends, and is a regular contributor to numerous other publications serving the multifamily housing market. He also serves as the primary author of MPF’s Market Dynamics newsletter that highlights apartment sector news and insights from the MPF Research team of analysts. Greg began his tenure in the multifamily industry as a data analyst and later served as a research consultant specializing in feasibility evaluations of new apartment community development and existing property acquisition. He holds a Bachelor’s degree from Western Kentucky University and a Master of Liberal Arts degree from Southern Methodist University.

Henry Pye
Vice President, Technology Services, RealPage
henry.pye@propertymanagementinsider.com

Henry Pye is vice president, Technology Services. His team provides advisory services related to voice, video and data services, access control, audio-video and lifestyle technologies, and other low voltage amenities to multifamily developments, acquisitions, and existing communities. Henry has managed resident technology services for hundreds of communities in the U.S. and Canada. Previously, he led the JPI Resident Solutions team providing expertise and advice internally to JPI and third-party multifamily owners. Prior to that, he worked in JPI’s Luxury Multifamily Development, Luxury Multifamily Acquisitions, Student Living Development, Student Living Acquisitions, Market Research, Project Finance, and Information Services departments. Henry authors the “Owners Corner” series for Broadband Properties Magazine and co-chairs the Multifamily Education Series for the Broadband Properties Summit. He has authored numerous articles and is active in industry organizations and conferences. In 2002 and 2006, Broadband Properties Magazine included him in its quadrennial listing of the Most Influential People in Real Estate & Technology. Henry graduated with a Master of Business Administration degree from the SMU Cox School of Business and a Juris Doctor degree from the SMU Dedman School of Law in 1997.

Janine Steiner Jovanovic
President, YieldStar
janine.jovanovic@propertymanagementinsider.com

Janine has over 15 years of experience in helping real estate companies capitalize on the opportunities afforded by innovative technology. As president of YieldStar and MPF Research, she is responsible for delivering RealPage’s revenue management and market intelligence solutions to the multifamily industry. Prior to joining RealPage, Janine was senior vice president of administrative services at JPI Companies and senior manager within KPMG’s real estate consulting practice, working with numerous industry leaders to maximize their organizations’ capabilities through the implementation of technology solutions, combined with business process and organizational redesign. Janine is a passionate advocate for technology within multifamily real estate and is featured often as a thought leader on the subject.

Jay Parsons
National Market Analysis Manager
jay.parsons@propertymanagementinsider.com

Jay Parsons is a national market analysis manager for MPF Research. Jay’s responsibilities include data analysis, economic research, and writing for MPF Research’s Apartment Market Reports. He is also the host of “Apartment Market Dynamics,” MPF’s video news program highlighting apartment market trends across the country. Prior to joining MPF Research in March 2009, Jay worked as a reporter for The Dallas Morning News, where his duties included coverage of local government and commercial development. He is a graduate of the University of Maryland and a native of Charlotte, North Carolina. Jay is a member of the DFW Association for Business Economics and the DFW Real Estate Research Forum.

Kimberly Lang
Vice President – Product Management, Payments & Portals
kimberly.lang@propertymanagementinsider.com

Kimberly has extensive expertise in rules and regulations to maintain compliance in support of the Payments system. She is certified by the National Automated Clearing House Association (NACHA) as an accredited ACH professional. She is also a member of the ACH Marketing Advisory Council Committee for SWACHA (a regional association of NACHA) and on Wells Fargo’s advisory board council. Before joining RealPage, she was the director of operations for RealPage’s payment partner, Select Payment (acquired by Jack Henry and Associates in 2006).

Michael Cunningham
Managing Editor, Property Management Insider
Director of Corporate Communications, RealPage
michael.cunningham@propertymanagementinsider.com
Twitter: @RealPageMichael
Google+: Michael Cunningham

Michael Cunningham is the Managing Editor of PropertyManagementInsider.com. He is also the Director of Corporate Communications for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multi-family rental property management business functions. He is responsible for promoting the company through various media channels, including editorial, print and online advertising, and social media. He is also responsible for creating and managing content for revenue management systems. Michael received his education at Indiana University where he majored in English.

Michele Peters
Contributing Editor, PropertyManagementInsider.com
Marketing Communications Specialist, RealPage
michele.peters@propertymanagementinsider.com

Michelle Peters is a Contributing Editor for PropertyManagementInsider.com. She is also a Marketing Communications Specialist for RealPage, a provider of on-demand software solutions that integrate and streamline family and a wide variety of multifamily rental property management business functions, where she is responsible for creating and managing content for Propertyware, a leading provider of single-family property management solutions. She also provides marketing communications support for business intelligence and custom reporting. Michelle received her education at The University of North Texas where she majored in Business Administration with a specialty in Marketing.

Jessica Hodnick
Contributing Editor, PropertyManagementInsider.com
Marketing Communications Specialist, RealPage
jessica.hodnick@propertymanagementinsider.com

Jessica Hodnick is a Contributing Editor for PropertyManagementInsider.com. She is also a marketing communications specialist for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property business functions. She is responsible for creating and managing content for sales and marketing products including online content management, contact center, lead management, web site development, and online leasing and renewals. She also provides marketing communications support for industry solutions in student and senior housing. Jessica received her education at The University of North Texas where she majored in Journalism.

Karen Dodge
Contributing Editor, Property Management Insider
Marketing Specialist, RealPage, Inc.
karen.dodge@propertymanagementinsider.com

Karen Dodge is a Contributing Editor for PropertyManagementInsider.com. She is also a marketing specialist for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property business functions. She is responsible for creating and managing content for the risk mitigation products including resident screening and renter’s insurance. She also is responsible for marketing of online purchasing, invoice processing and spend management solutions. Prior to joining the company, Karen led online marketing initiatives for companies in the direct sales and hospitality industries. Karen received her education at The University of North Texas where she majored in Marketing and Journalism.