Hedish Connor
Marketing Communications Specialist, RealPage

Hedish specializes in Marketing Communications and is a Contributing Editor for She focuses on marketing strategies for the LeaseStar Marketplace Suite, the most comprehensive online marketing solution in the multifamily industry, at RealPage, Inc. Before beginning her career at RealPage, she held a variety of communications, marketing and public relations positions at, Sabre Holdings and SuperMedia. Hedish graduated from Texas A&M University and received her Master of Journalism degree with high honors from The University of North Texas.

Heather Blume
Behind the Leasing Desk Training and Consulting Services

Heather Blume has a contagious energy and passion that goes to the heart of the multifamily industry. Her work on site, combined with her work as a vendor, give Heather a unique perspective that allows her to enable those around her to find their own success. Currently, Heather is the Imagination In Charge of Behind the Leasing Desk Training and Consulting Services, a training and consulting firm out of the Seattle area that specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world. She is an accomplished national speaker and trainer, and her blog posts, podcasts, and articles are visited by thousands of apartment professionals each month. Her work has been seen in industry publications across the country, including UNITS Magazine. Besides holding her CAS designation, Heather is NAA Advanced Instructor trained and has been a member of the NAAEI Faculty since 2009, as well as a Washington Multi-Family Housing Association NALP and CAM instructor. Heather’s blog, Behind the Leasing Desk, shares her ideas on everything in her corner of the property management universe. Heather provides an educated and objective point of view coupled with a sense of humor that is valued by her readers and clients.


Kelly Thompson
Associate Manager of Sustainability, HD Supply

Kelly Thompson is the Associate Manager of Sustainability at HD Supply Facilities Maintenance where she manages the ideallygreenSM initiative, which encompasses over 2,800 environmentally preferable parts. She is LEED® Green Associate accredited and is the San Diego Green Building Council’s Marketing Committee Chair. Kelly has participated in various environmental projects such as carbon footprinting, the LEED building certification process, and corporate social responsibility reporting.






Richard Hughes
Vice President of Strategic Revenue System

Richard Hughes is Vice President of Strategic Revenue Systems for RealPage,  a provider of on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services for the rental housing industry.






Jason White
Marketing Communications Strategist, RealPage

Jason White is a Marketing Communications Strategist for RealPage. He focuses on the Asset Optimization solutions for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property management business functions. He is responsible for creating and managing content for RealPage products and services, through various channels including web, print, video and email campaigns.




Dan Gaddis – BEP, CGPM, EA
Director of Sustainability and Energy Management, RealPage

Dan Gaddis is the Director of Sustainability and Energy Management at RealPage, where he focuses on saving RealPage partners revenue while creating operational efficiencies through energy management and sustainability systems and solutions. Dan also drives sustainability at RealPage, allowing the company to further its Green offerings internally and externally. Dan studied sustainable operations, processes and strategies at the University of Vermont and energy technology at Stanford and is a Certified Business Energy Professional (BEP), Certified Green Property Manager (CGPM), and Energy Advisor (EA).


Suzanne Kosub

CIO, President of Cloud Services, RealPage

Suzanne Kosub is CIO and president of cloud services for RealPage where she is responsible for the leadership and management of global IT operations and RealPage’s cloud business, aligning IT goals with RealPage’s client business strategies. Prior to RealPage, Suzanne worked for Concentra, a subsidiary of Humana Health Care Systems, where she served as senior vice president and chief information officer, and where she was recognized as a “Top Innovator” by Information Week in 2010.

Image of Yasmin WaringYasmin Waring
Digital Content Manager, RealPage

Yasmin Waring is one of the Contributing Editors for She is also the Digital Content Manager for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and multifamily rental property management functions. She is responsible for managing the scope of web content production for the RealPage family of products and provides research, analysis, editorial content strategy and production. Yasmin holds a B.A. in English from Trinity University, an M.A. in English-American Literature from the University of California, San Diego and a J.D. from the University of Dayton School of Law.

Mike Brewer – Out to Put a Dent in the Multifamily Universe
Vice President of Operations with Mills Properties

I’ve spent the last 15 years in the real estate business, working my way up from earning a license to sell single-family homes in New Mexico to my current position–managing a portfolio consisting of multiple sites and thousands of multifamily units in Illinois and Missouri with Mills Properties. Before landing in Missouri, I spent 10 years on the West Coast, moving between San Francisco, Seattle, and Portland, working as a regional manager with Equity Residential—one of the largest apartment owners in the nation. Along the way, I’ve experienced a lot—not only about what engages our various constituents, but more importantly, learning how to leverage that knowledge to improve service and the bottom line at the same time.

Lea Lashley
Marketing Communications Strategist, RealPage
Contributing Editor, Property Management Insider

Lea Lashley is a Marketing Communications Strategist and Contributing Editor for She focuses on marketing strategies for the LeaseStar Marketplace Suite, the most comprehensive online marketing solution in the multifamily industry, at RealPage, Inc. She has spent nearly 15 years in marketing and communications, and also teaches social and digital media marketing at The SMU Cox School of Business. Lea received her education at The University of North Texas where she majored in English Literature.

John Lis

President, Velocity Utility Management Systems

John Lis is the president of Velocity, RealPage’s advanced utility solutions management system for the rental housing industry, where he is responsible for the strategic direction and overall management of the division.  A graduate of Arizona State University with a degree in political science, Lis has more than 24 years of experience in management, sales and marketing, and utility billing and bill processing in the multifamily housing industry.

Image of Keith BrownKeith Brown

SEO Director, RealPage

Keith Brown is one of the Contributing Editors for He is also the Director of SEO for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property business functions. He is responsible for creating and managing marketing campaigns for sales and marketing products including Search Engine Optimization, PPC Advertising, Content Strategy, and Website Analytics. He also provides marketing support for Social Media Strategy (Facebook, Twitter), Google+), Lead Generation, and CRO. Keith received his education at The University of Texas in Arlington where he majored in Communications and Psychology.

Mark Cukro
Owner, Service Team Training

Mark Cukro owns and operates Service Team Training in Harrisburg, N.C. (, which specializes in service team development in the multifamily housing industry. He is an award winning Certified Pool Operator Instructor for the National Swimming Pool Foundation. Cukro also was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes. Mark’s certifications include CAPS, CAMT1, CAMTII, EPA Proctor for HVAC/CFC 608 and 609.

Chris Lee

President, Earthworks

Chris Lee is President of Dallas, Texas-based Earthworks, which specializes in multifamily housing landscaping. He is a contributing author to Landscape Management magazine, licensed irrigation specialist and a Toro Intellisense certified technician. Chris studied business at the University of Arkansas from 1990-94 and horticulture and landscape design at Tarrant County College from 1999-01. He has been employed at Earthworks since 1998.

Lia Smith

Vice President of Education and Consulting, SatisFacts Research

Lia Smith career in training, property management and marketing began in the mid 1990′s. Lia began her training career at Nextel Communications, where she was responsible for training over 1,000 Customer Care Representatives. She then embarked on a new career in property management as a Leasing Associate with Lincoln Property Company, and steadily moved up the ranks. Lia was able to merge the worlds of training and property management when in 2006 she became Director of Training and Marketing at SPM Property Management, a 14,000+ unit portfolio; this included creating SPM Academy and a Learning Management System. She also developed and managed SPM’s resident feedback program, and was responsible for providing post-survey action planning support for property teams and management. Lia has proven experience in solving training and resident retention challenges for market, affordable, senior, tax credit and student communities. These experiences have helped Lia relate to both onsite and corporate associates. Lastly, Lia has presented at key industry events such as MultifamilyPro Brainstorming on topics related to developing the operational and service skills of onsite and executive level teams.  Lia Joined the SatisFacts team in 2011 as VP of Education and Consulting.

Tim Blackwell

Contributing Editor, Property Management Insider
President, Ballpark Impressions, LLC

Tim Blackwell is a long-time publishing and printing executive in the Dallas/Fort Worth area who provides online and print content in the multifamily housing, transportation and education industries. He is a published author and publisher for Cowcatcher Magazine, a regional rail enthusiast magazine distributed in Texas, Oklahoma, Arkansas, Louisiana, Kansas and Missouri. Tim has worked as a reporter and editor for the Fort Worth Star-Telegram and Arlington Daily News and as Director Commercial Printing for The Dallas Morning News. He is a member of the Fort Worth Chapter/Society of Professional Journalists and graduate of the University of Texas at Arlington with a degree in Communications.


Jen Piccotti
Senior Vice President of Education and Consulting, SatisFacts Research
Twitter: @SatisFactsJen
Web Site:

Jen Piccotti, Senior vice President of Education and Consulting at SatisFacts Research, has over a decade of experience in customer loyalty, quality assurance programs and process efficiency, and has worked in the apartment industry since 2000. She heads up special projects for SatisFacts, including satisfaction survey action planning, work-time analyses, special studies, quality assurance, process evaluations, and educational services. Jen holds a Master of Science – Quality Assurance degree from California State University, Dominguez Hills.



Gustavo Sapiurka
General Manager. Affordable Housing Division
RealPage, Inc.

Gustavo Sapiurka is vice president and general manager of RealPage, Inc., Affordable Housing. Previously, he was general manager of Domin-8 Enterprise Solution Affordable Housing Division and CEO of TCG Technologies, LLC. RealPage is a leading provider of software and related services to the affordable housing industry. For the past 24 years, Gustavo has been very active in the affordable housing industry as a member of community-sponsored task forces dealing with automation issues and as an active member of many non-profit organizations.


Jay Board

Analyst, MPF Research

Jay Board is an analyst for MPF Research. Prior to joining MPF in July 2011, Mr. Board was a reporter for the Fort Worth Star-Telegram. He is a graduate of Texas A&M University.



Caren Bedsworth

Caren Bedsworth
Community Disaster Education Program Coordinator
American Red Cross, Southern Nevada Chapter

Caren Bedsworth  is the community disaster education program coordinator for the Southern Nevada Chapter of the American Red Cross, which serves Clark, Esmeralda, Lincoln, and Nye Counties. Caren has been with the Red Cross since 1999, educating communities in disaster preparedness. She has been a CPR & First Aid instructor for humans and pets, first aid station leader, and disaster training instructor. She also served on disaster relief assignments to assist victims of hurricanes in Alabama and Florida and wildfires in Arizona.

John Robinson
Regional Manager, Venturi Technologies, Inc.

John has more than 22 years experience in the multifamily industry. He has managed Venturi Clean in Denver for 19 years and more recently has served as regional manager, covering three states. He is certified in thermal imaging, including thermal remediation of bed bugs. John is also a certified carpet restorer, water restoration journeyman, and he has decades of experience in drying with the use of various forms of thermal drying systems.

Evan Matzen, LEED AP O+M

Sustainability Manager, HD Supply Facilities Maintenance

Evan Matzen is a LEED® Accredited Professional with over 8 years of industry experience. He is currently the Sustainability Manager at HD Supply, Facilities Maintenance and has worked on energy-efficiency, carbon-offset, and renewable-energy projects throughout the country. He blogs about sustainability and going green at Green Blogic.

Tracy Dean

Tracy Dean Chisum
President, Client Success Management, RealPage

Tracy has over 30 years of experience in the multifamily property management industry.  She spent ten years as a leasing consultant and property manager in the southwestern United States and then joined Rent Roll, Inc., the predecessor of RealPage, in 1989. Over the years she has served the company in many different roles. She initially managed training and product support then joined the sales management team where she helped hundreds of property management companies implement RealPage solutions. Today, Tracy leads a team of top-notch professionals that serve as project leaders and client success managers and coordinators for clients utilizing multiple RealPage products. Tracy and her team of client success managers and coordinators are RealPage and industry experts on hand to evoke confidence in RealPage’s technology infrastructure, products and services and identify business opportunities with current clients while helping them manage change and they implement new products and expand the use of their current products.

Greg Willett
Vice President, Research and Analysis, RealPage

Greg Willett heads the research and analysis team at MPF Research, tracking and evaluating trends in multifamily market fundamentals. He thus is well versed on multifamily market conditions and activity nationally, by metro, and in many individual neighborhoods. Greg has written articles for periodicals such as Multifamily Executive, Urban Land, and Multifamily Trends, and is a regular contributor to numerous other publications serving the multifamily housing market. He also serves as the primary author of MPF’s Market Dynamics newsletter that highlights apartment sector news and insights from the MPF Research team of analysts. Greg began his tenure in the multifamily industry as a data analyst and later served as a research consultant specializing in feasibility evaluations of new apartment community development and existing property acquisition. He holds a Bachelor’s degree from Western Kentucky University and a Master of Liberal Arts degree from Southern Methodist University.

Henry Pye
Vice President, Technology Services, RealPage

Henry Pye is vice president, Technology Services. His team provides advisory services related to voice, video and data services, access control, audio-video and lifestyle technologies, and other low voltage amenities to multifamily developments, acquisitions, and existing communities. Henry has managed resident technology services for hundreds of communities in the U.S. and Canada. Previously, he led the JPI Resident Solutions team providing expertise and advice internally to JPI and third-party multifamily owners. Prior to that, he worked in JPI’s Luxury Multifamily Development, Luxury Multifamily Acquisitions, Student Living Development, Student Living Acquisitions, Market Research, Project Finance, and Information Services departments. Henry authors the “Owners Corner” series for Broadband Properties Magazine and co-chairs the Multifamily Education Series for the Broadband Properties Summit. He has authored numerous articles and is active in industry organizations and conferences. In 2002 and 2006, Broadband Properties Magazine included him in its quadrennial listing of the Most Influential People in Real Estate & Technology. Henry graduated with a Master of Business Administration degree from the SMU Cox School of Business and a Juris Doctor degree from the SMU Dedman School of Law in 1997.

Janine Steiner Jovanovic

President, YieldStar

Janine has over 15 years of experience in helping real estate companies capitalize on the opportunities afforded by innovative technology. As president of YieldStar and MPF Research, she is responsible for delivering RealPage’s revenue management and market intelligence solutions to the multifamily industry. Prior to joining RealPage, Janine was senior vice president of administrative services at JPI Companies and senior manager within KPMG’s real estate consulting practice, working with numerous industry leaders to maximize their organizations’ capabilities through the implementation of technology solutions, combined with business process and organizational redesign. Janine is a passionate advocate for technology within multifamily real estate and is featured often as a thought leader on the subject.

Jay Parsons
National Market Analysis Manager, MPF Research

Jay Parsons is the national market analysis manager for MPF Research. Jay heads up MPF’s market analysis team, which tracks and forecasts apartment trends – as well as the economic and demographic patterns that shape them – across the country down to a neighborhood level. He also oversees the production of the company’s quarterly Apartment Market Reports. Jay also serves as the host of “Apartment Market Dynamics,” MPF’s video news program highlighting apartment market trends in metros of all sizes across the country. He has written articles for industry publications, including Multifamily Executive and Units.

Jay began working for MPF Research in March 2009 as a market analyst before moving into his current role in March 2011. Prior to joining MPF, he worked as a reporter for The Dallas Morning News, where his duties included coverage of local government and economic development. A native of Charlotte, North Carolina, he is a graduate of the University of Maryland. Jay is a member of the DFW Association for Business Economics and the DFW Real Estate Research Forum.

Kimberly Lang

Senior Vice President – Payments, Portals & CSM

Kimberly has extensive expertise in rules and regulations to maintain compliance in support of the Payments system. She is certified by the National Automated Clearing House Association (NACHA) as an accredited ACH professional. She is also a member of the ACH Marketing Advisory Council Committee for SWACHA (a regional association of NACHA) and on Wells Fargo’s advisory board council. Before joining RealPage, she was the director of operations for RealPage’s payment partner, Select Payment (acquired by Jack Henry and Associates in 2006).

Michael Cunningham
Managing Editor, Property Management Insider
Social Media Manager, RealPage
Twitter: @RealPageMichael
Google+: Michael Cunningham

Michael Cunningham is the Managing Editor of He is also the social media manager for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property management business functions. He is responsible for promoting the company through various media channels, including editorial, print and online advertising, and social media. Michael received his education at Indiana University where he majored in English.

Karen McDonald
Contributing Editor, Property Management Insider
Marketing Communications Director, RealPage, Inc.

Karen is a Contributing Editor for She is also the marketing communications director for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property business functions. She and her team are responsible for creating and managing content for RealPage products and services, through various channels including web, print, video and email campaigns. Prior to joining the company, Karen led online marketing initiatives for companies in the direct sales and hospitality industries. Karen received her education at The University of North Texas where she majored in Marketing and Journalism.

Stacey Blackwell
Contributing Editor, Property Management Insider
Marketing Specialist, RealPage

Stacey Blackwell is a Contributing Editor for She is also a Marketing Specialist for RealPage, a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multi-family rental property management business functions, where she is responsible for planning and coordinating corporate events including trade shows, conferences, meetings, an incentive trip, and more. Stacey received her education at The University of North Texas where she majored in marketing. She is certified in trade show marketing (CTSM) and meeting planning (CMP).

Joanna Ellis
President and Owner, Ellis Partners in Mystery Shopping

Joanna Ellis is CEO and Owner of Ellis Partners in Management Solutions (EPMS) and Co-owner of Renter’s Voice. Under her direction, Ellis has established itself as the premier apartment mystery shopping company in the nation, as well as a respected provider of multi-touch point resident surveys, as part of their retention-focused customer experience program. Current clients include most major apartment developers, management companies, and REITs. Through Renter’s Voice, Ellis helps clients promote and respond to authentic and objective apartment reviews.  Having earned a Bachelor of Arts in Business from Texas A&M, Ms. Ellis has spent more than 25 years in the multifamily industry, and she now holds both the Certified Apartment Manager (CAM) and Certified Apartment Property Supervisor (CAPS).  She is also a licensed Texas Real Estate Agent. In honor of EPMS’ reputation for integrity, the Dallas Chapter of the Society of Financial Service Professionals awarded Joanna, on behalf of the company, the 2008 Greater Dallas Business Ethics Award for mid-size companies.