Jen Piccotti

 

Jen Piccotti
Senior Vice President of Education and Consulting, SatisFacts Research
Twitter: @SatisFactsJen

Jen heads up client support for SatisFacts, including satisfaction survey analysis and action planning, process evaluations, educational services and special projects. Jen has over a decade of resident loyalty and process efficiency experience and is a multifamily industry veteran since 2000. A noted author and keynote speaker in the multifamily industry, and also named “quality assurance guru of multifamily” by CallSource, she has served as chair of the Service Quality Division for the American Society for Quality (ASQ), and has spearheaded their creation of an internationally recognized Service Quality Body of Knowledge. Previously, Jen was Quality Manager for a property management company in Southern California where she oversaw the quality assurance program, including resident loyalty programs, productivity studies, process improvement initiatives, QA training and organizational communication. Jen received her BSBA from Boise State, and Master of Science – Quality Assurance from Cal State / Dominguez Hills.

 

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Articles by: Jen Piccotti

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Resident Retention Begins on Move-In Day

With the average cost of turnover approximately $3,900 per move-out, it’s important to implement strategies to increase resident retention beginning as early as move-in day.

January 13, 2012 by Jen Piccotti
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The Top 5 Myths of Resident Retention

Here are five truths behind the most common myths surrounding resident retention based on data that comes from hundreds of thousands of residents across the country.

November 17, 2011 by Jen Piccotti

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