Jen Piccotti

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Jen Piccotti

Jen Piccotti
Senior Vice President of Education and Consulting, SatisFacts Research
Twitter: @SatisFactsJen
Web Site: www.satisfacts.com

Jen Piccotti, Senior vice President of Education and Consulting at SatisFacts Research, has over a decade of experience in customer loyalty, quality assurance programs and process efficiency, and has worked in the apartment industry since 2000. She heads up special projects for SatisFacts, including satisfaction survey action planning, work-time analyses, special studies, quality assurance, process evaluations, and educational services. Jen holds a Master of Science – Quality Assurance degree from California State University, Dominguez Hills.

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Articles by: Jen Piccotti

The Top 3 Apartment Lead Sources Used by Renters

Apartment marketing managers pretty much know that if you don’t know where your leads are coming from, you won’t know where to allocate your marketing dollars. According to a recent survey by SatisFacts Research, here are the top three lead sources renters use to find apartments.

Creating Value for Residents (Featured Image)

Resident Satisfaction Means Resident Retention: Creating Value Daily for Residents

Value is a tough concept to define when in comes to resident satisfaction and lease renewals. Cost is important, but making making it easy for your residents to be a resident is a great way to demonstrate value on a daily basis.

The Top 3 Reasons Why Your Residents Will Renew…Or Not

In our reality of limited time, resources, and staff, it’s important to focus on factors that have the greatest positive impact on your residents. Here are three areas to center your attention that will give your residents every reason to renew.

The One Critical Piece of Communication Your Maintenance Team May Be Missing

Communication is the foundation for all service, so one critical element to add to your standard maintenance communication is letting a resident know what to expect on their service request. It’s one of those little things that makes it “easy” to be a resident in your community

Three Steps to Faster Apartment Service Request Resolution

Speeding up service request resolution is not solely a “maintenance” thing. It’s a “team” thing. Here are three steps your team can take to significantly speed up service request resolution.

Resident Retention: Who’s Ready For Lease Renewal Season (and Overcoming Objections)?

It’s lease renewal season! The time when property managers need to focus on resident retention and make sure that residents are happy and ready to renew their leases.

Resident Retention Begins on Move-In Day

With the average cost of turnover approximately $3,900 per move-out, it’s important to implement strategies to increase resident retention beginning as early as move-in day.

Three Property Management Tips for Creating a Culture of Responsiveness

By creating a culture of responsiveness, a property management team can not only increase resident satisfaction, but can even increase retention and add to the bottom line. Here are three tips to help create one.

The Top 5 Myths of Resident Retention

Here are five truths behind the most common myths surrounding resident retention based on data that comes from hundreds of thousands of residents across the country.

Jen Piccotti

Articles by: Jen Piccotti

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