Kimberly Lang

Kimberly Lang
Vice President – Product Management, Payments & Portals
kimberly.lang@propertymanagementinsider.com

Kimberly has extensive expertise in rules and regulations to maintain compliance in support of the Payments system. She is certified by the National Automated Clearing House Association (NACHA) as an accredited ACH professional. She is also a member of the ACH Marketing Advisory Council Committee for SWACHA (a regional association of NACHA) and on Wells Fargo’s advisory board council. Before joining RealPage, she was the director of operations for RealPage’s payment partner, Select Payment (acquired by Jack Henry and Associates in 2006).

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Articles by: Kimberly Lang

Credit Card Surcharges: What Property Managers Need to Know

Visa and MasterCard recently announced a settlement that allows merchants to add a surcharge to credit card transactions beginning January 2013. While credit card surcharges sound appealing on the surface, there are several details that property management companies need to understand.

Rental Trends: Online Self-Service Features are the Top Factors Impacting Rental Decisions

More and more renters are demanding online self-service technologies from their apartment communities. And if you’re not providing those technologies, you could be losing some potential renters to those who do.

The Impact of Convenience Fees on Online Payments

When it comes to accepting electronic or online rent payments, every property management company wants the same things: maximum convenience and choice for residents at minimal cost. When formulating a payments strategy, it’s important to understand the rules governing convenience fees, as well as the potential impact on your online payments solution.

New ACH Rule Makes Electronic Payments More “Personal”

A new NACHA rule expands the scope of Accounts Receivable (ARC) payments, enabling on-site staff to personally accept paper checks for electronic processing. Previously, only checks received “securely” through the mail or in a drop box could be processed electronically.

How to Use Property Management Software to Avoid Banks’ Hidden Fees

If dealing directly with a bank for your multifamily electronic payment processing, you’re likely being nickeled and dimed to death from all the hidden transaction and service fees.

More Evidence that Mobile Banking is Gaining Momentum

New research from comSource indicates that mobile banking, and subsequently mobile payments, continues to gain momentum in 2011.

2011 Might be the Tipping Point for Mobile Payments

Payments experts are predicting that 2011 may be the tipping point toward an even faster adoption rate for mobile payments, transforming the way we pay for goods and services.

Seven Tips for Motivating Residents to Pay Electronically

Marketing electronic payments to your residents is an ongoing process. But the added convenience and greater customer satisfaction make the effort well worth it. Here are seven tips to help motivate your residents to pay electronically.

Banking by iPhone?

New mobile apps enable customers to deposit checks at any time and from anywhere on their smartphones. As more and more consumers demand the convenience of mobile apps, forward-thinking rental housing organizations will do well to continue to look for new and interesting ways to incorporate mobile apps into their businesses.

5 Questions to Ask Your Electronic Payments Processing Vendor

According to a National Multi-Housing Council survey (Automated Payments: Progress and Challenges, 2009), 63 million households pay at least one bill online, including rent payments, and more than 75 percent made payments at the vendor’s website. As the trend toward online payments accelerates, property management companies are seeking vendor partners to provide electronic payment processing [...]

Kimberly Lang

Articles by: Kimberly Lang

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