The Disney brand is one of the most powerful in the world. Here are five ways you can add a little magic to your resident experiences to improve resident retention.
Resident Retention Industry News and Data
Want to improve resident retention at your apartment community? Want to drown out those negative online reviews and comments? Start by generating some on-site gratitude for more positive online reviews.
Do your management policies empower your employees to create amazing customer experiences for prospects and residents or do they form barriers? Here are four ways to bust through customer relationship barriers and improve customer experiences.
Great property managers understand that if they can inspire their employees, then their employees will inspire their residents. The result can be one great resident experience, and lease renewal, after another.
Value is a tough concept to define when in comes to resident satisfaction and lease renewals. Cost is important, but making making it easy for your residents to be a resident is a great way to demonstrate value on a daily basis.
Just because a resident indicates a high level of satisfaction does not mean that they will be loyal to your apartment community. Customer satisfaction today is a minimum expectation, while customer loyalty is the basis for sustained profitability and growth. Where is your focus?
What does the number 275 have to do with the success or failure to renew leases at your apartment property? It’s all about the opportunity to leave a good impression.
An automated vending machine generating $2,500 in weekly revenue is most likely not selling just candy bars and potato chips. But that’s what the Ladera Palms apartment property is currently experiencing after nearly a year with a robotic convenience store installation.
In our reality of limited time, resources, and staff, it’s important to focus on factors that have the greatest positive impact on your residents. Here are three areas to center your attention that will give your residents every reason to renew.
Have you ever had an apartment tour where things started off great and then went downhill really fast? From the onset, things are looking good and the first impression is stellar. Then everything changes when the prospect leaves the leasing center. Maybe you’re sabotaging those first impressions. Here’s how to stop.
Giving thanks should be a year-round event and not relegated to Thanksgiving Day. Here are some creative ways you can say “thank you” to your residents.
When residents are determining the overall value for the rent they are being asked to pay, it boils down to this: value equals convenience. What impression are you leaving your residents?
During the RealWorld 2012 keynote address, attendees learned about the importance of managing their digital premises in addition to their physical premises. What used to be confined to office personnel is now extending out and touching prospects, residents, and suppliers directly.
In what will surely come as no surprise to anybody in the multifamily industry, bed bugs were listed among the newest and fastest-growing complaints that local and state consumer protection agencies dealt with during the past 12 months, according to a recent survey.