Assemble Your Avengers – Implementing New Property Management Software


Still of Scarlett Johansson, Chris Hemsworth, Chris Evans, Jeremy Renner, Robert Downey Jr., and Mark Ruffalo in The Avengers.
© 2012 Marvel. Image Source: IMDB


Marvel’s The Avengers” crushed U.S. box-office records this past weekend with $207.4 million in ticket sales. To unseat the boy wizard and previous record holder Harry Potter, it took a team of mighty super heroes putting aside their egos and individual agendas, coming together for a greater purpose and to save the world.

Much like what needs to happen when you’re implementing new property management software across the enterprise.

Okay. Implementing software isn’t as important as saving the world, but you can draw several parallels from “The Avengers” when putting together your own team of super heroes.

Without the right team in place and each person executing his role, the implementation may not succeed or, worse, the new software won’t be used. You won’t get the ROI you hoped for.

Here is an Avengers-type team you should assemble to help ensure success.

Nick Fury (The Visionary)

The person in your company with the overall vision for the software and the value it will bring. But the visionary needs to focus on more than just expected results. Focusing on results won’t generate results. Focusing on change will generate results. This person must focus on the changes in front of the company. To quote Colonel Fury, “There was an idea to bring together a group of remarkable people, so when we needed them, they could fight the battles that we never could…”

Captain America (The Executive Sponsor)

Every software implementation project needs a champion…a captain…at the executive level—the person in charge of executing and organizing the implementation efforts across the company. Additionally, this person needs to be an outstanding communicator. Just look how clear and concise Captain America issues orders during the climactic implementation…I mean, battle:

All right listen up. Until we can close that portal up there, what we need is containment. Barton, I want you on that roof, eyes on everything. Call out patterns and strays. Stark, you’ve got the perimeter. Anything gets more than three blocks out, you turn it back or you turn it to ash.

Thor, you’ve got to try and bottleneck that portal, slow them down. You’ve got the lightning; light the bastards up.

[to Natasha] You and me, we stay here on the ground, keep the fighting here, and Hulk? (pause) Smash!

Clear. Concise. Confident.

Iron Man (The Project Manager)

Tony Stark, a.k.a. Iron Man, is charming, suave, and funny. But he’s also a genius, which makes him the perfect software implementation project manager. As a genius, he can figure out problems quickly. He also needs to be a good communicator and flexible to adjust to any changes on the fly. And like Iron Man, the project manager must be fearless and ready to face any resistance from the project team.

I’ve also heard that you have to be somewhat of a man of iron to keep things on track and pull everyone back in when they hit snags.

Thor (The Data Master)

There’s no faster way to derail a successful software implementation than by trying to shoehorn bad or outdated data into the new system. You need Thor, whose strength, speed, and stamina can ensure a lighting fast conversion by hammering out bad data.

Black Widow/Hawkeye (The Trainers)

Clint Barton (Hawkeye) and Natasha Romanov (Black Widow) are highly trained master spies, but they are also merely human. Yet what they lack in super powers, they make up for them with highly specialized skills and mental fortitude. These two represent your training team, providing your employees the knowledge, assistance, and encouragement they need.

Hulk (The Change Advocate)

Nobody embodies change (and anger) management better than The Hulk. He is the team member you need because he’s ready to tackle change head-on. He’s willing and able to DESTROY ineffective applications, OBLITERATE time-consuming spreadsheets and SMASH tedious record-keeping practices. Hulk is the one that recognizes the need for the change and takes action.

Change Management Avengers Assemble!

Are you ready to assemble your team of Change Management Avengers? With the right group of players and property management software, saving your world doesn’t have to be an epic battle.

Who’s on your team? Share them in the comments below. Super heroes welcome.


Contributor, Property Management Insider

author photo two

Michael Cunningham is Content Marketing Manager at ProofHQ, and the former Managing Editor of He worked as a social media manager for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property management business functions. He is responsible for promoting the company through various media channels, including editorial, print and online advertising, and social media. Michael received his education at Indiana University where he majored in English.

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