Jen Piccotti

Senior Vice President of Education and Consulting, SatisFacts Research

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Jen Piccotti, Senior vice President of Education and Consulting at SatisFacts Research, has over a decade of experience in customer loyalty, quality assurance programs and process efficiency, and has worked in the apartment industry since 2000. She heads up special projects for SatisFacts, including satisfaction survey action planning, work-time analyses, special studies, quality assurance, process evaluations, and educational services. Jen holds a Master of Science – Quality Assurance degree from California State University, Dominguez Hills.

3 Tips for Creating Move-In Magic

By paying attention to these three important details, you’ll achieve the move-in magic new residents are looking for while laying the groundwork for long-term resident satisfaction.

3 Resident Retention Resolutions to Rock 2014

When it comes to resident satisfaction surveys, the highest scoring communities are often the ones that have a focus on people each and every day. Here are three resident retention resolutions to help improve your focus in 2014.

What Employees Really Want from a Property Management Company

The multifamily industry is very good at asking residents and prospects about what keeps them at a particular apartment community or entices them to another one. However, we often overlook requesting feedback from a very critical group of people: the property management company’s employees.

The Top 3 Apartment Lead Sources Used by Renters

Apartment marketing managers pretty much know that if you don’t know where your leads are coming from, you won’t know where to allocate your marketing dollars. According to a recent survey by SatisFacts Research, here are the top three lead sources renters use to find apartments.

The Top 3 Reasons Why Your Residents Will Renew…Or Not

In our reality of limited time, resources, and staff, it’s important to focus on factors that have the greatest positive impact on your residents. Here are three areas to center your attention that will give your residents every reason to renew.

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