Kimberly Lang

Senior Vice President – Payments, Portals & CSM
kimberly.lang@realpage.com

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Kimberly has extensive expertise in rules and regulations to maintain compliance in support of the Payments system. She is certified by the National Automated Clearing House Association (NACHA) as an accredited ACH professional. She is also a member of the ACH Marketing Advisory Council Committee for SWACHA (a regional association of NACHA) and on Wells Fargo’s advisory board council. Before joining RealPage, she was the director of operations for RealPage’s payment partner, Select Payment (acquired by Jack Henry and Associates in 2006).

senior living

How to Create Lead-Generating Content that Embodies Senior Living

Just a mention of amenities at a senior living property on a website is not always enough to engage prospective residents. With more than one family member often making a move-in decision, skimming the surface won’t do. As consumers’ specific needs increase for using online resources for everything from buying food to finding a place[]

multifamily social media

6 Social Media Lessons for Multifamily Professionals

Although our interactions on social media take place in a digital world, nothing beats face-to-face interactions when it comes to exchanging the latest knowledge and forming lasting relationships. For this reason, over 200 marketers and professionals across the industry gathered at the Meritage Resort and Spa January 31 through February 2 for the Multifamily Social[]

property photos

5 Best Photography Practices for Marketing Properties in 2018

2018 has officially arrived. A new year brings the opportunity to turn over a new leaf. Are you thinking about ways to upgrade your marketing game? Photos are a great place to start. Many renters are eyeing your website and social media platforms before they ever set foot on your property. They want a full picture[]

smart home technology

Managing Smart Home Technology to Win Residents

Around conference circuits, much time and energy is spent on discussing the merits and values of in-apartment technology upgrades. Nearly every agenda yields a session or two on automation through digital infrastructure. November’s National Multihousing Council OpTech Education & Exposition was no exception. As a panel of seasoned property management and technology veterans touted the[]

Neighborhood Spirit: Prometheus and RealPage Sponsor a Contest That Makes Everyone Feel At Home

Dedication to your career always yields rewards. But sometimes, the rewards are beyond special. Think eye opening, partner building and heartwarming. That’s what Alyssa Williams discovered when she won the Topshop Quality Contest sponsored by the Prometheus Real Estate Group and the RealPage Contact Center. Alyssa is a superstar leasing associate on the RealPage Contact Center Prometheus-dedicated[]

Residents and Managers Sound Off at RealWorld 2017

RealWorld is fast becoming the place where multifamily industry leaders and residents get face to face. For the second straight year, RealWorld 2017, a leading property management conference set for July 16-18 in Las Vegas, will host an educational session featuring un-staged interaction between apartment residents from the greater Las Vegas area and multifamily panelists.[]

apartment website

How to Build a Strong Defense to Improve Apartment Website Rankings

Your property’s online presence is being challenged every minute of the day by a competitor seeking to get an edge when prospects look for apartments. The best offense to fend the attack is a strong defense, one that assures when consumers look for a place to call home they see your website first. The evolving[]

integrated marketing

Reaching Renters Through Integrated Marketing

Holidays are great for marketing. You can bet you’ll get a deal on mattresses on President’s Day, or find a nice couch on sale over July 4th weekend. Big savings are advertised on cars, trucks and SUVs on Labor Day, and, oh, yes. Black Friday. The mother of holiday shopping. But the last thing most[]

shadowbanning

Is Shadowbanning a Threat to Social Media Engagement in Multifamily?

Feeling invisible on social media? Sensing that nobody “likes” your posts anymore? You may be on to something. A stealthy form of online punishment known as shadowbanning has just gone mainstream. It turns out social media accounts have been silently removing user posts from the public eye and not telling them about it. That’s right:[]

Seven Tips for Motivating Residents to Pay Electronically

Marketing electronic payments to your residents is an ongoing process. But the added convenience and greater customer satisfaction make the effort well worth it. Here are seven tips to help motivate your residents to pay electronically.

New ACH Rule Makes Electronic Payments More "Personal"

A new NACHA rule expands the scope of Accounts Receivable (ARC) payments, enabling on-site staff to personally accept paper checks for electronic processing. Previously, only checks received “securely” through the mail or in a drop box could be processed electronically.

Banking by iPhone?

New mobile apps enable customers to deposit checks at any time and from anywhere on their smartphones. As more and more consumers demand the convenience of mobile apps, forward-thinking rental housing organizations will do well to continue to look for new and interesting ways to incorporate mobile apps into their businesses.

5 Questions to Ask Your Electronic Payments Processing Vendor

According to a National Multi-Housing Council survey (Automated Payments: Progress and Challenges, 2009), 63 million households pay at least one bill online, including rent payments, and more than 75 percent made payments at the vendor’s website. As the trend toward online payments accelerates, property management companies are seeking vendor partners to provide electronic payment processing[]

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