Michael Cunningham

Contributor, Property Management Insider

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Michael Cunningham is Content Marketing Manager at ProofHQ, and the former Managing Editor of PropertyManagementInsider.com. He worked as a social media manager for RealPage, Inc., a provider of on-demand software solutions that integrate and streamline single-family and a wide variety of multifamily rental property management business functions. He is responsible for promoting the company through various media channels, including editorial, print and online advertising, and social media. Michael received his education at Indiana University where he majored in English.

senior contact center

Making the Connection: The Importance of a Senior Contact Center

A thriving senior housing market appears to be taking a page from the multifamily industry and empowering contact centers to capture new business. But the similarities end there. Senior housing – which includes independent living, assisted living and memory care – is a specialized leasing vertical that requires a little more attention and compassion during[]

multifamily

Simplifying Multifamily Water Irrigation

Web app can help properties avoid costly overwatering for free Water My Yard is a free app that can help Texas multifamily property managers to keep landscapes attractive year-round and reduce expensive overwatering practices. Fifty percent of landscape water is wasted by overwatering, often caused by needlessly running sprinkler systems. In recent years, evapotranspiration technology[]

property management training

Beyond Basic Training: The Impact of Design and Interface on Training Systems

As big data and advanced software continue to revolutionize multifamily, career-long learning has become a pillar of the industry. In the first article of this series, we addressed the importance of incorporating ongoing training into your business, as well as ways that the gamification of learning materials can yield better results when motivating your employees[]

multifamily

Dealing with Creepy Crawlies: Cockroach Management in Multifamily

Advances in roach treatment offer conveniences for properties, residents Before finishing his doctorate in entomology, Dr. Mike Merchant worked in the 1980s as a pest control specialist in Seattle. He keeps a blog – “Insects in the City” (say it out loud and you’ll get the pun) – specifically dedicated to the topic of urban[]

apartment communities

The Transparent Future of Glass in Apartment Communities

New uses for glass can add unique effects to apartment design Picture a common area in an apartment. Now examine the construction of the room you’ve envisioned. Chances are, you imagined four opaque, textured walls – maybe in colors beyond the standard eggshell if you got creative. However, glass industry innovators and entrepreneurs are shattering[]

multifamily

21st Century Communication in Multifamily Property Management

Team collaboration across a large apartment portfolio often proves challenging, particularly during growth cycles. Assembling the key players and sending an email alone takes time and money, and sometimes the message gets lost along the way, especially when it’s directed to so many inboxes. Still, according to 61 percent of those polled in a Pew Center[]

apartment community

Talking Trash: The Value of Keeping Your Apartment Community Clean

Increase revenue by relying on smarter waste services for your apartment community  Trash talk is hardly sexy, especially following a discussion about high-end apartment amenities, but Shawn Handrahan gave it a try at the recent Marcus & Millichap multifamily conference in Dallas. Handrahan is CEO and president of Valet Waste, which provides services for handling[]

multifamily properties

Untangling Telecom: Making the Right Decisions for Your Multifamily Properties

One of the more enlightening panels at the November 2016 NMHC OpTech conference focused on telecom at multifamily properties, a subject that grows increasingly complex as new services and vendors enter the marketplace. Today the issue is more important than ever as broadband has become the most desired amenity among renters, and many owners are[]

multifamily software

Beyond Basic Training: Multiply Staff Value With Ongoing Software Learning

Considering that your employees represent your greatest (and most expensive) asset, shouldn’t you be increasing their value over time just as you would any other investment? Almost every function in property management now involves software. That’s why it’s shocking how many PMCs invest heavily in software, but minimally in training their people to get the[]

maintenance team

Home Depot Recommends Top Tools for Your Maintenance Team

There are no two ways about it: your maintenance team is often the face of your apartment community. So, why not show your appreciation for the value they add to the overall operation of the property and their contribution to resident satisfaction? The New Year is the perfect time to say a special thanks with[]

5 Reasons Your Renters and Prospects Prefer Online Leasing

Chances are that many of your renters and prospects haven’t given a great deal of thought about how they’d prefer to go through the leasing process. I will wager that online leasing will win virtually every time. Here’s why.

Online Renewals Reduce Turnover and Increase Asking Rents

With the competition for renters getting more urgent, now is the time to focus on keeping your current residents where they belong, and online renewals looks like a compelling part of any resident retention strategy.

Is Generation Y Redefining the American Dream?

When you hear about the rough housing market of the past few years, the American Dream is often part of the discussion. But I think that aspect of the dream might be changing, thanks in part to Generation Y.

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