Property Management

Property management involves the processes, systems and manpower required to manage the life cycle of rental housing properties, including acquisition, control, accountability, responsibility, maintenance, utilization and disposition. There are many facets to this industry and profession and PMI covers them all.

Engaging Employees What Work Ethic Looks Like

Engaging Employees: What Work Ethic Looks Like

You’ve heard the idiom of firing or clicking on all cylinders. That’s when all the cylinders are operating and providing the maximum amount of power in an internal combustion engine. Or something or a process is working at full strength and making every possible effort. A property management team should operate under such precision and[]

10 Best Practices for Residents to Properly Inventory Possessions

Renters have a lot of stuff, but they seem to not know exactly how much for insurance purposes. The National Association of Insurance Commissioners notes that 59 percent of consumers have not made a list or inventory of their prized possessions and valuables. Of those who have done their preliminary paperwork, 48 percent have no[]

Why Remodeling is on the Rise for Rental Housing

Influenced by Baby Boomers and Millennials, the home remodeling market is cruising at high speed, continuing to gain momentum since the housing crash nearly a decade ago. Recent reports by the Joint Center for Housing Studies at Harvard University (JCHS) and the National Association of Home Builders indicate that homeowners and renters are craving new[]

How Interior Design can Help Attract Apartment Prospects

How Interior Design can Help Attract Apartment Prospects

Multifamily housing providers have an opportunity to be a Picasso and use apartments to create a masterpiece that anyone can appreciate. Today’s consumer preferences for simplified designs are providing the backdrop for apartment interior design that appeals to ranges of prospects, without requiring a big budget. Sarah Fishburne, Director of Trend and Design for Home Depot,[]

Communication Residents Multifamily

How to Approach Handling Angry Residents

Rommel Anacan doesn’t remember the nature of the original complaint that triggered a call from an angry resident a few months into his new gig as customer care manager. He does know that she was pretty upset about how the general manager at one of the largest multifamily housing corporations had handled her issue. “That[]

Content Makes a Difference in Multifamily SEO

In a 1996 essay, Bill Gates looked into his cyber crystal ball two decades ago, he predicted that content would become king on the young Internet. Some in the information business will argue they’ve mastered the Internet to the extent that Gates referred. But in other realms, content is very much royalty, especially as it relates[]

In the Game: Coaching Makes a Difference for Employees

I used to think it was funny to see professional athletes being coached during spring training or training camp. If they’re pros, I thought, and they’re good enough, why would they need help? Even the most skilled athletes need guidance to foster their craft and reach their true potential. Much like a coach helps an[]

Keeping Coyotes, Bobcats out of Apartment Communities

A coyote standing at the perimeter of apartment communities isn’t an invitation for a photo or admiration for nature. Rather, the longer the animal is permitted to intrude upon the property, the more likely it will be back and potentially create a nuisance for staff and residents. “Urban coyotes have learned that people in cities[]

IoT Property Management

The Internet of Things and the Multifamily Resident Experience

No question, smart home technology is opening doors for residents. Such impressive home automation technology is providing lots of marketing glitz and a hook for tech-savvy residents who want access control to their residence via personal gizmos instead of handling a piece of steel or twisting a dial. Turning lights on and off, lowering shades,[]

rental housing industry

Adapting Your Workforce to a Changing Rental Housing Industry

Just as renter demographics and styles of apartment living have changed in recent years, so has the makeup of employees and personnel for property managers, owners, and developers. This has called for more creative ways to recruit and train staff to manage today’s assets. As the economy has rebounded, so has the workforce. At the[]

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