Property Management

Property management involves the processes, systems and manpower required to manage the life cycle of rental housing properties, including acquisition, control, accountability, responsibility, maintenance, utilization and disposition. There are many facets to this industry and profession and PMI covers them all.

Communication Residents Multifamily

How to Approach Handling Angry Residents

Rommel Anacan doesn’t remember the nature of the original complaint that triggered a call from an angry resident a few months into his new gig as customer care manager. He does know that she was pretty upset about how the general manager at one of the largest multifamily housing corporations had handled her issue. “That[]

Content Makes a Difference in Multifamily SEO

In a 1996 essay, Bill Gates looked into his cyber crystal ball two decades ago, he predicted that content would become king on the young Internet. Some in the information business will argue they’ve mastered the Internet to the extent that Gates referred. But in other realms, content is very much royalty, especially as it relates[]

In the Game: Coaching Makes a Difference for Employees

I used to think it was funny to see professional athletes being coached during spring training or training camp. If they’re pros, I thought, and they’re good enough, why would they need help? Even the most skilled athletes need guidance to foster their craft and reach their true potential. Much like a coach helps an[]

Keeping Coyotes, Bobcats out of Apartment Communities

A coyote standing at the perimeter of apartment communities isn’t an invitation for a photo or admiration for nature. Rather, the longer the animal is permitted to intrude upon the property, the more likely it will be back and potentially create a nuisance for staff and residents. “Urban coyotes have learned that people in cities[]

IoT Property Management

The Internet of Things and the Multifamily Resident Experience

No question, smart home technology is opening doors for residents. Such impressive home automation technology is providing lots of marketing glitz and a hook for tech-savvy residents who want access control to their residence via personal gizmos instead of handling a piece of steel or twisting a dial. Turning lights on and off, lowering shades,[]

rental housing industry

Adapting Your Workforce to a Changing Rental Housing Industry

Just as renter demographics and styles of apartment living have changed in recent years, so has the makeup of employees and personnel for property managers, owners, and developers. This has called for more creative ways to recruit and train staff to manage today’s assets. As the economy has rebounded, so has the workforce. At the[]

Scratching the Surface: The Value in Flooring

Decorative finishes have transformed concrete flooring, enough that surfaces composed of one of the basic building materials in construction now are trendy and elegant. Professional stained, textured and patterned finishes that are directly applied have evolved concrete’s image from plain and structural to colored and rich. The innovation in the industry is impressive, and consumers[]

Multifamily Reporting

Managing Multifamily: How Real-Time Reporting Changed the Game

A common thread at the 8th Annual Interface Student Housing conference in Austin in April was the role that technology plays in attracting and maintaining multifamily residents. For three days, a record-breaking 1,200 attendees heard, among many things, interesting perspectives in the Student sector. A number of C-level players discussed the importance of having the right digital tools to[]

The Changing Landscape of Multifamily Renters

The Changing Landscape of Multifamily Renters

Multifamily housing leaders at the Crittenden Multifamily Housing conference in Dallas in March said the changing landscape of apartment housing in recent years is pushing developers and operators to be more resourceful in how they provide housing and appeal to renters in the city core. At the heart is creating compatible living spaces for Baby[]

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