Property Management

Property management involves the processes, systems and manpower required to manage the life cycle of rental housing properties, including acquisition, control, accountability, responsibility, maintenance, utilization and disposition. There are many facets to this industry and profession and PMI covers them all.

The On-Demand Economy: Changing the Living Experience for Residents

Consumer desire to transact and interact via mobile devices is driving the latest industrial revolution, the “On-Demand Economy.” Sometimes referred to as the “Sharing Economy,” this on-demand market segment revolves around businesses providing goods or services to consumers largely through online platforms or applications. Businesses must be nimble and quick.  They must satisfy fast-moving consumers[]

Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

Multifamily Summer Landscapes

4 Ways to Get the Most out of Colorful Summer Landscapes

While peak leasing season is upon us, summer is a time when apartment landscapes have their greatest opportunity to flourish and put on a colorful show for residents and prospects. Plant and flower variety is plentiful and thrives best during the summer months, providing the opportunity for turning beds and entrances into palatial-like gardens. It’s[]

3 Ways Adding Interior Wall Insulation Can Help Residents Feel at Home

New products and wall insulation practices are creating a shift in the way some builders are reducing noise, providing more energy efficiency and creating safer apartments, say insulation specialists. How Wall Insulation can Improve the Apartment Resident Experience Insulating interior walls, in addition to those on exteriors, is becoming more common. The return on investment, says[]

hoarding

Hoarding Officially Recognized as Mental Disorder

When it officially stamps hoarding as a disorder in May, the American Psychiatric Association will confirm what property management companies and Fair Housing experts have already known: Hoarding is a mental disorder and a protected class.

Automated Answering Service

5 Ways a Smart Answering Service Can Aid in Resident Retention

Having an automated answering service is like having a strong bench in hockey, or any other sport. When a property is suddenly thrust into an emergency response situation, the technology is a valuable asset that helps a community navigate sometimes stressful situations. My neighbor, Joe, an avid hockey fan, will forever remember the night that[]

Sink or Swim: Handling Pool Maintenance for your Property

A qualified and certified pool maintenance specialist is always a good resource to have in a property management company’s cache. The right service will keep a property’s pools and spas in tip-top shape throughout the pool season or year-round. However, it doesn’t hurt to have a backup. Training maintenance technicians – and even front-office staff[]

Resident Technology in Multifamily: What Residents Really Want

What exactly do residents want? You might be surprised. In a part one of our blog series, we explored the topic of using emerging technology in multifamily. For part two, we dive into the usage of new technology in student housing communities. Recent surveys have shown that when it comes to automation technology in multifamily, residents[]

Home Automation Multifamily

Resident Technology in Multifamily: Look Before You Leap

They’re shiny and they’re bright and you want them. They’re the latest devices and home automation systems that will appeal to prospective renters and bring greater operational efficiencies to your properties. Or will they? Utilizing New Technology in Multifamily There is no doubt that emerging technologies are having an impact on apartment communities. Advancements in[]

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