Why “Outsourcing” is No Longer a Dirty Word for Multifamily IT

Not many multifamily IT departments can say that they make a direct positive contribution to the bottom line. The administrators, technicians and engineers who keep property management computers running, linked to the internet and out of harm’s way are usually viewed as a drain on expenses. “Most IT departments are considered a black hole,” says[]

The On-Demand Economy: Changing the Living Experience for Residents

Consumer desire to transact and interact via mobile devices is driving the latest industrial revolution, the “On-Demand Economy.” Sometimes referred to as the “Sharing Economy,” this on-demand market segment revolves around businesses providing goods or services to consumers largely through online platforms or applications. Businesses must be nimble and quick.  They must satisfy fast-moving consumers[]

Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

social media

What’s New in Social: Cross Promotion, Video Stickers, and Personalized Content

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. This weekly series was created to keep readers up-to-date on the latest trends and updates in social media. By creating a strong multifamily social media presence, your property management company is[]

Multifamily Summer Landscapes

4 Ways to Get the Most out of Colorful Summer Landscapes

While peak leasing season is upon us, summer is a time when apartment landscapes have their greatest opportunity to flourish and put on a colorful show for residents and prospects. Plant and flower variety is plentiful and thrives best during the summer months, providing the opportunity for turning beds and entrances into palatial-like gardens. It’s[]

rent payment

How to Solve the Rent Payment Puzzle [eBook]

In recent years, the millennial generation has been scrutinized by businesses looking to appeal to younger consumers. What many have overlooked is that the influence of this convenience-seeking and tech-savvy group extends far beyond their age group. Millennials have set a generational change into motion, setting the standard for what is expected from the marketplace[]

3 Ways Adding Interior Wall Insulation Can Help Residents Feel at Home

New products and wall insulation practices are creating a shift in the way some builders are reducing noise, providing more energy efficiency and creating safer apartments, say insulation specialists. How Wall Insulation can Improve the Apartment Resident Experience Insulating interior walls, in addition to those on exteriors, is becoming more common. The return on investment, says[]

hoarding

Hoarding Officially Recognized as Mental Disorder

When it officially stamps hoarding as a disorder in May, the American Psychiatric Association will confirm what property management companies and Fair Housing experts have already known: Hoarding is a mental disorder and a protected class.

Facebook Social Media

What’s New in Social: Ads, Direct Messages, and Videos

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. This weekly series was created to keep readers up-to-date on the latest trends and updates in social media. By creating a strong multifamily social media presence, your property management company is[]

Automated Answering Service

5 Ways a Smart Answering Service Can Aid in Resident Retention

Having an automated answering service is like having a strong bench in hockey, or any other sport. When a property is suddenly thrust into an emergency response situation, the technology is a valuable asset that helps a community navigate sometimes stressful situations. My neighbor, Joe, an avid hockey fan, will forever remember the night that[]

Sink or Swim: Handling Pool Maintenance for your Property

A qualified and certified pool maintenance specialist is always a good resource to have in a property management company’s cache. The right service will keep a property’s pools and spas in tip-top shape throughout the pool season or year-round. However, it doesn’t hurt to have a backup. Training maintenance technicians – and even front-office staff[]

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