apartment community

Talking Trash: The Value of Keeping Your Apartment Community Clean

Increase revenue by relying on smarter waste services for your apartment community  Trash talk is hardly sexy, especially following a discussion about high-end apartment amenities, but Shawn Handrahan gave it a try at the recent Marcus & Millichap multifamily conference in Dallas. Handrahan is CEO and president of Valet Waste, which provides services for handling[]

Creative Ways to Retain Renters

You put lots of resources into attracting people to live in your properties; but are you doing enough to retain renters you already have? While the basics of resident retention haven’t changed, such as keeping up maintenance, attractive amenities, and competitive pricing, too many property managers don’t do enough beyond these fundamentals. And this doesn’t make[]

Tips for Transitioning Apartment Communities into Operational Brilliance

A new property acquisition often signals an opportunity to strengthen a multifamily company. Done right, transitioning the property to a management company’s portfolio can be business as usual. But there is a lot of behind-the-scenes work that has to be done, and then there’s not guarantee that the transition will be seamless. As expected in[]

Aimco Adding Artistic License to Redevelopment Project

Residents may tell their friends to take the elevator to the Van Gogh Floor for a wine party. Or meet by the elevator near the Quarterback Patio. Cold drinks at the Governor’s Social Lounge  sound refreshing. Theming apartments to their surroundings isn’t uncommon, but one company is blending its redevelopment projects into the fabric –[]

Keeping Coyotes, Bobcats out of Apartment Communities

A coyote standing at the perimeter of apartment communities isn’t an invitation for a photo or admiration for nature. Rather, the longer the animal is permitted to intrude upon the property, the more likely it will be back and potentially create a nuisance for staff and residents. “Urban coyotes have learned that people in cities[]

Selling the Sizzle to Deliver Value and Retain Residents

What distinguishes one multifamily community from the other today goes beyond exterior architecture or color choices for walls. The ability to provide residents with the tools to nurture their social lives or improve their living experiences with the same ease as an evening stroll is redefining what separates apartments. The Value of Resident Portals In[]

Multifamily professional tries to handle difficult resident

P-E-R-F-O-R-M-ing So You Can Handle Difficult Residents

We’ve all had those customer experiences, the ones that we walk away from considering our sanity and wondering what we did to deserve them. They are the interactions in the leasing office or out on the grounds – even online – with irate or belligerent residents who seemingly want to punch your buttons to get[]

Comedy in Multifamily: How Alderman Keeps Residents Laughing

The Comedy Cartel, a small corporation big on the aspirations of one funny guy, is touring multifamily properties and levying schtick in club rooms across the Southeast. Kevin Alderman remembers that first open mic night in 2007 at a tiny, smoky bar in Charlotte before a small, tough-looking crowd. He’d gone there to work up[]

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