Automated Answering Service

5 Ways a Smart Answering Service Can Aid in Resident Retention

Having an automated answering service is like having a strong bench in hockey, or any other sport. When a property is suddenly thrust into an emergency response situation, the technology is a valuable asset that helps a community navigate sometimes stressful situations. My neighbor, Joe, an avid hockey fan, will forever remember the night that[]

Contact Center

4 Ways a Contact Center Helps Capture Apartment Prospects and Leads

For prospects and residents, the inability to reach an apartment community when they need information or assistance is frustrating. Add sitting on hold and unanswered emails or voicemails to that experience, and you’ve potentially lost a lead (or an opportunity to build trust with an existing resident). According to a recent study, Americans are fed up[]

property management growth

7 Must-Have Resources for Apartment Property Management

From setting rent rates to screening residents and managing payments, property management professionals often wear many hats. What are you currently doing to be successful? Multifamily industry leaders have the right resources backing them up, and here are our top seven must-haves to adopt for your property management business today: 1. Revenue Management Take the[]

Give Your Apartment Website a Human Touch with a 24/7 Contact Center

An apartment property’s website plays a critical role in creating new leads with little to no human intervention. However, potential renters often crave a more human touch and if they are unable to connect to somebody with a pulse in a reasonable amount of time, they may become lost leads fast, rendering your fantastic website somewhat moot.

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