Multifamily professional tries to handle difficult resident

P-E-R-F-O-R-M-ing So You Can Handle Difficult Residents

We’ve all had those customer experiences, the ones that we walk away from considering our sanity and wondering what we did to deserve them. They are the interactions in the leasing office or out on the grounds – even online – with irate or belligerent residents who seemingly want to punch your buttons to get[]

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