companion-animals

Clearing the Air On Companion Animals: What Property Managers Should Know

Know the rules when residents seek accommodation for emotional support or companion animals While the multifamily housing industry has become pet friendly, some furry friends are catching the ire of property managers. Residents who attempt to bring their pets on property under the guise of them being companion animals are leaving some apartment operators fearing[]

fair housing

Fair Housing Sex Education for Property Management

As one might expect, a couple of quips on the topic of sex charged a packed house at the beginning of a Fair Housing session at the National Apartment Association’s Education Conference & Expo in San Francisco. But the mood soon got serious when attorneys for Kimball, Tirey & St. John began sharing eye-opening sexual[]

Fair Housing Complaints

HUD Compliance: Fair Housing Complaints Should be Taken Seriously

Last year, the Department of Housing and Urban Development received about 12,000 formal complaints alleging violations of the Fair Housing Act. While only a small portion went to court, the message from HUD is that property owners should be keenly aware of the law and the ramifications for violating it.

Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

Ruling on Disparate Impact Opens the Door for More Claims and Cases

The Supreme Court’s landmark decision on whether the Fair Housing Act supports the concept of disparate impact in housing discrimination cases is likely to open Pandora’s Box. The 5-4 ruling in June means a run on new and pending claims, housing industry experts say. In an attempt to clarify a long-standing issue, the high court[]

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