convenience fees

The Impact of Convenience Fees on Online Payments

When it comes to accepting electronic or online rent payments, every property management company wants the same things: maximum convenience and choice for residents at minimal cost. When formulating a payments strategy, it’s important to understand the rules governing convenience fees, as well as the potential impact on your online payments solution.

Fair Housing Complaints

HUD Compliance: Fair Housing Complaints Should be Taken Seriously

Last year, the Department of Housing and Urban Development received about 12,000 formal complaints alleging violations of the Fair Housing Act. While only a small portion went to court, the message from HUD is that property owners should be keenly aware of the law and the ramifications for violating it.

Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

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