resident retention
 

5 Long-Time Resident Retention Tips

The old Texas saying “Dance with who brung ya” is very much in line with what Anne Sadovsky has preached in her work as an industry trainer and consultant: retaining existing residents – especially those who have danced the dance with your property for many years – is critical in keeping apartments full.

 

Creative Ways to Retain Renters

You put lots of resources into attracting people to live in your properties; but are you doing enough to retain renters you already have? While the basics of resident retention haven’t changed, such as keeping up maintenance, attractive amenities, and competitive pricing, too many property managers don’t do enough beyond these fundamentals. And this doesn’t make[]

 

Aimco Adding Artistic License to Redevelopment Project

Residents may tell their friends to take the elevator to the Van Gogh Floor for a wine party. Or meet by the elevator near the Quarterback Patio. Cold drinks at the Governor’s Social Lounge  sound refreshing. Theming apartments to their surroundings isn’t uncommon, but one company is blending its redevelopment projects into the fabric –[]

IoT Property Management
 

The Internet of Things and the Multifamily Resident Experience

No question, smart home technology is opening doors for residents. Such impressive home automation technology is providing lots of marketing glitz and a hook for tech-savvy residents who want access control to their residence via personal gizmos instead of handling a piece of steel or twisting a dial. Turning lights on and off, lowering shades,[]

 

The On-Demand Economy: Changing the Living Experience for Residents

Consumer desire to transact and interact via mobile devices is driving the latest industrial revolution, the “On-Demand Economy.” Sometimes referred to as the “Sharing Economy,” this on-demand market segment revolves around businesses providing goods or services to consumers largely through online platforms or applications. Businesses must be nimble and quick.  They must satisfy fast-moving consumers[]

Automated Answering Service
 

5 Ways a Smart Answering Service Can Aid in Resident Retention

Having an automated answering service is like having a strong bench in hockey, or any other sport. When a property is suddenly thrust into an emergency response situation, the technology is a valuable asset that helps a community navigate sometimes stressful situations. My neighbor, Joe, an avid hockey fan, will forever remember the night that[]

Maintenance and Residents
 

10 Ways your Maintenance Team can Improve the Resident Experience

How many times do your residents see the leasing staff compared to the maintenance team? Think about it. Before online payments, leasing office staff could count on seeing a resident up to a dozen times a year, at least when the rent was due. Now with conveniences such as resident portals and online leasing, residents[]

multifamily
 

Thank You for Living with Us: Showing Appreciation to Multifamily Residents

Simply saying thank you can bring multifamily residents back for another round of living at your community. The apartment industry can learn from Sal Scognamillo at Patsy’s. Like his Italian restaurant in New York City, apartments today have a wealth of competition. Unlike Patsy’s, not many can say they have a rich history of housing big entertainers[]

property maintenance
 

3 Ways Your Property Maintenance Staff Can Become More Likable

You couldn’t help but like Dwayne Schneider, the Casanova-wanna-be superintendent who sauntered into our living rooms in the 1970s. Clad in a white t-shirt, blue jean vest and pants and tool belt, the slender, stylish Schneider became America’s lovable maintenance man who flushed the stereotypes of overweight and sloppy apartment repairmen in “One Day at[]

 

Selling the Sizzle to Deliver Value and Retain Residents

What distinguishes one multifamily community from the other today goes beyond exterior architecture or color choices for walls. The ability to provide residents with the tools to nurture their social lives or improve their living experiences with the same ease as an evening stroll is redefining what separates apartments. The Value of Resident Portals In[]

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