3 Tips for Creating Move-In Magic
By paying attention to these three important details, you’ll achieve the move-in magic new residents are looking for while laying the groundwork for long-term resident satisfaction.
By paying attention to these three important details, you’ll achieve the move-in magic new residents are looking for while laying the groundwork for long-term resident satisfaction.
The best property management teams are empowered to deliver great customer experiences because they don’t let the rules get in the way of solving a resident’s problem or providing exceptional service.
Residents don’t expect perfection from our property management teams; just a resolution. Admitting fault along with a gracious and humble apology works wonders for resident satisfaction and retention.
Better resident retention is based on creating a sense of community. Here are three ways to help focus time and energy on the personal interactions between the residents and the property management staff.
Apartment residents are most likely to complain about rental rates, says a recent industry survey. However, on-site customer service from management and maintenance staffs is also a top issue, being mentioned in three of the top five complaints.
When residents are determining the overall value for the rent they are being asked to pay, it boils down to this: value equals convenience. What impression are you leaving your residents?
Residents are not born difficult – they do not move into your community with a ready-made chip on their shoulders. Residents become difficult when our performance negatively impacts their overall living experience. However, when you P.E.R.F.O.R.M consistently, the easier your interactions with your residents will become.
If you don’t know who you are and why you exist as a company it can be difficult to consistently deliver a great customer experience. And when you understand what your customer’s need and want, your purpose should become very clear.
A new NACHA rule expands the scope of Accounts Receivable (ARC) payments, enabling on-site staff to personally accept paper checks for electronic processing. Previously, only checks received “securely” through the mail or in a drop box could be processed electronically.
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