Joanna Ellis

Joanna Ellis
President and Owner, Ellis Partners in Mystery Shopping
joanna.ellis@propertymanagementinsider.com

Joanna Ellis is the President and owner of Ellis Partners in Mystery Shopping. Under her direction, EPMS has established itself as the premier apartment shopping company in the nation. Current clients include most major apartment developers, management companies, and REITs. Joanna has spent more than 20 years in the multifamily industry, and she holds both the Certified Apartment Manager (CAM) and Certified Apartment Property Supervisor (CAPS) designations from the National Apartment Association. She is also a licensed Texas Real Estate Agent.

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Articles by: Joanna Ellis

Building a Relationship with Residents: Why Does Your Company Exist?

If you don’t know who you are and why you exist as a company it can be difficult to consistently deliver a great customer experience. And when you understand what your customer’s need and want, your purpose should become very clear.

Generation Y: Txting Xperience

The digital age spells a new era of communication. Text messaging, mobile phones, and chat forums have spawned a new language. How is it impacting Generation Y? Believe it or not, young people are writing more than previous generations, albeit in 160 characters on a mobile device.

Three Ways Generation Y is Different When it Comes to Brand Trust and Loyalty

When it comes to brand trust and loyalty, Generation Y is vastly different from their parents. They have single handedly flipped the marketing model upside down.

Busting Three Baby Boomer Myths for a More Effective Connection

Baby Boomers cannot be grouped by traditional demographic marketing, management, and sales approaches. Here are three myths about this constantly evolving generation worth busting.

Who Are You, Generation X?

Are members of Generation X the slackers that they are purported to be? Perhaps it’s time to take another look at this savvy, competent, resilient, non-slacker, overshadowed generation.

U.S. Apartment Market Meets Expectations in 4th Quarter

U.S. Apartment Market Posts Robust Revenue Growth in Third Quarter

New Post: Building a Relationship with Residents: Why Does Your Company Exist? http://t.co/x29W2KbY #multifamily

23 hours ago

New post: Nashville's Strong Fundamentals Spur New Construction [Video] http://t.co/bN6cLKDz #multifamily

New post: The Baltimore Story: High Occupancy and Moderate Rent Growth http://t.co/nLVZ49Cg #multifamily

New post: Job Gains in Detroit Power Apartment Revenue Growth [Video] http://t.co/t8lfkxLT #multifamily

New Post: Assemble Your Avengers – Implementing New Property Management Software http://t.co/DPxdfdLf #multifamily

Blogroll

Chìa Khóa Vàng (@quanlynha) (@quanlynha): Building a Relationship with Residents: Why Does Your Company Exist? http://t.co/uZuHqpMq

Tammy Matthews, Dean Callan & Company Property Management Services Inc.: Thank you for the great article. Thinking on the side of Retail and Mixed Use Management, You could go a long way on what the tenant wants from the location, demographic, space, and future growth. Not much different than a residential tenant just add in revenue. :)

RealPage (@RealPage) (@RealPage) (@RealPage) (@RealPage): Building a Relationship with Residents: Why Does Your Company Exist? http://t.co/OFqwyJl2 #multifamily #realestate

Vista Capital (@VistaCapital) (@VistaCapital): Building a Relationship with Residents: Why Does Your Company Exist? http://t.co/oLkWfA13

Connelly & Company (@connelly_co) (@connelly_co): Building a Relationship with Residents: Why Does Your Company Exist? http://t.co/uYxPzdvC