Leah Mendes


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Leah is a contributing editor of Property Management Insider. She is also a Social Media Specialist at RealPage Inc., a leading provider of property management software solutions for the multifamily, commercial, single-family and vacation rental housing industries. Her background includes social media, digital marketing and international marketing. Prior to joining RealPage, she managed social media strategy for a start up in the Dallas-Fort Worth area and for the Texas A&M Center for International Business Studies. Leah is a graduate of Texas A&M University with a Bachelor’s degree in Marketing.

Fixing the “Forgetting Curve” in Multifamily Learning

RealPage Vice President of Learning Solutions Katie McCaslin recently has been circulating a shocking factoid: 70% of what employees learn in training is forgotten within just 24 hours. That’s like throwing away $42 billion of the $60 billion spent on employee training in the U.S. each year. And it gets worse: after only a week,[]

commercial property management

RealPage Commercial Property Management Events: This Is Not Business as Usual

The commercial industry is changing rapidly. Property management companies that embrace innovation will promote game-changing thinking within their organization. “Success is not a one-way street, but a constant journey,” Richard St. John reminds us in a TED Talk. RealPage Commercial Property Management Solution is hosting thought-provoking lunch discussions to equip you for continued success and[]

property accounting

Property Accounting: Making Owners Nimble and Cash Flow

Apartment owners and operators love the business of real estate. Creating value. Improving process. Trading assets. But accounting, producing financial reports and other repetitive functions? Not so much. The core of utility management is found in the books. And while keeping the books is critical to the value of an operation, the process can create[]

digital trends

The Top 3 Digital Trends for 2018

As we prepare for a new year, it’s clear that residents and consumers are spending more time online. Here are the top three digital trends that multifamily should pay attention to in 2018: 1. The growth of video consumption Online video is here to stay. We’re living in the attention economy—shorter attention spans and mobile[]

utility billing

Utility Billing Risk Assessment: Scary or Not?

Utility expense management for multifamily operators is about managing the balance between recovering resident utility costs and the regulatory requirements (including consumer protection provisions) that exist in different jurisdictions. Utility billing service providers endeavor to mitigate risk while maximizing recovery. Here are some of the considerations we face in today’s legal and regulatory environments and[]

mpf research

New from MPF Research:  LA Supply, Salt Lake City Rents, Top Metros for Jobs and Permits

MPF Research provides actionable market research to apartment investors and operators. Here’s the latest from RealPage’s multifamily intelligence division. Spike in new deliveries threatens downtown LA performance Development in Downtown Los Angeles is around three times the long-term average, and the growing supply volumes are testing the submarket’s ability to digest large amounts of new[]

disaster recovery

6 Ways to Prepare for and Recover from Natural Disasters

It has been one busy hurricane season. Hurricane Harvey’s catastrophic flooding in metro Houston affected about 6.5 million people, according to a study from RealPage’s data analytics team. Widespread damage from recent hurricanes impacted thousands in South Texas, Florida and the Caribbean. As the United States rebuilds, many will be tasked with making property decisions. We have rounded[]

Aging Construction, Maintenance Demographic Calls for Extra Care, Safety

Workers who build apartments and other construction aren’t getting any younger. Neither are those who maintain them. In an industry hard-hit in recent years by labor shortages, the median age of men and women who hammer, saw and build roads has crept to 41, according to an assessment by the National Association of Home Builders[]

the home depot

Exploring New Paint Technology from The Home Depot

Improved paint technology from The Home Depot making touch-ups, matching easier Paint, like everything else has gone digital. Improved color-matching through hand-held spectrophotometers and software is making it more possible to match old paint with new on apartment remodels. Improved computer technology identifies the near-perfect match and advancements in pigmentation seal the deal. Finding the[]

Neighborhood Spirit: Prometheus and RealPage Sponsor a Contest That Makes Everyone Feel At Home

Dedication to your career always yields rewards. But sometimes, the rewards are beyond special. Think eye opening, partner building and heartwarming. That’s what Alyssa Williams discovered when she won the Topshop Quality Contest sponsored by the Prometheus Real Estate Group and the RealPage Contact Center. Alyssa is a superstar leasing associate on the RealPage Contact Center Prometheus-dedicated[]

multifamily social media

What’s New in Social: Adding a Personal Touch

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s what’s new in social:[]

social media

What’s New in Social: Facebook Seeks Domination Across Industries

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s what’s new in social:[]

Top 5 Ways to Reduce Utility Expense [eBook]            

Managing energy costs for your multifamily community can be a headache. With a number of properties in your portfolio and countless responsibilities to balance, it’s easy to overlook areas where water and energy are being wasted. Maybe you’ve experienced a vacant unit where the AC was left running, or a utility bill wasn’t processed in time to meet[]

renters insurance

What Makes the Most Successful Renters Insurance Program?

When unexpected events take place at your properties, your residents and assets are put at risk. Renters insurance can help, but not all policies are equal—and you don’t want to find out your coverage is insufficient after an incident occurs. It’s important for property management companies to implement the right solution beforehand to ensure full[]

What’s New in Social: Testing, Tools, and Apps

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s what’s new in social:[]

apartment on map

Put Your Property on the Map with Location-Based Marketing

Property management companies are using new technologies to target prospective renters. The growth of mobile advertising is shaking up the way businesses are marketing products and services, and property managers have the ability to draw in prospects with a click of a button. Mobile users are constantly tuned in to their devices, opening the door[]

keyboard with social media icons

What’s New in Social: LinkedIn Groups, Livestreaming and Location-Based Curation

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s what’s new in social:[]

social media icons

What’s New in Social: Visuals and Video

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s the latest in social[]

social media

What’s New in Social: Hearts and Stitch(es), Surprise Curation and De-Spamming

It’s crucial for property management professionals to find innovative ways to connect with prospects and generate business, and social media is a powerful tool to help. For this reason, Property Management Insider has created a weekly series to keep readers up-to-date on the latest trends and updates in social media. Here’s the latest in social[]

5 Tools for Empowering Residents as Brand Ambassadors

Every time we log into our email accounts, enter a search term into Google™, and drive down the street, we’re inundated with ads. Today, an endless stream of information is being fed to consumers, but most of it fails to deliver on a human level—so what reason is there to believe it’s true? There’s no[]

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