Guy Lyman

Author and Contributor

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Based in New Orleans, Guy Lyman is a professional writer with over 25 years’ experience writing about multifamily and commercial real estate. Lyman is a frequent contributor and writer for the Property Management Insider blog.

multifamily learning management system

EasyLMS Becomes First True Multilingual Multifamily Learning Management System

In many parts of the U.S., Spanish speakers now make up a large part of the maintenance and housekeeping staff at many multifamily properties. And while Spanish versions of courses are now part of most multifamily learning management systems, they’ve only partly solved the difficulty of the Spanish speaker’s experience. Why? Because while the course[]

property management software

RealPage’s Property Management Software Positions Ferndale Realty Group for Growth

Still processing on-site transactions at the home office, Ferndale was concerned that they were close to reaching the limit of properties they could handle without financial performance at individual assets suffering. RealPage software’s ease of use convinced them to push transactions out to the properties—and set their sights on expansion. Based in Illinois and managing[]

Job cost

Finally: Integrated, Unit-Level Job Cost Tracking for Every Kind of Project, Every Kind of Property

To accurately track expenses for new developments, unit renovations, tenant improvements and other capital projects, you have three choices: Excel A standalone job costing solution An integrated job costing solution RealPage Job Costing integrates with general ledger, accounts payable, purchasing, fixed assets and commercial property management. The importance of this can’t be overstated: all these functions[]

Leasing Agent Sales Learning Delivers a Huge Payoff

Considering they represent multifamily’s sales force, it’s amazing how few leasing agents are effectively educated in how to close leases. Some come from sales backgrounds, but others from previous positions as leasing agents or retail jobs without ever being formally exposed to basic sales principles and product knowledge. Leasing agents often wear many hats in[]

How Paperless Invoicing Completely Transformed This Company’s Business

In her 19 years at Harbor Group, a Norfolk-based manager of 60 properties, Alberta Lee has seen a lot of changes. But few, she says, as profound as the elimination of what she calls “mountains of paper” with OpsTechnology Paperless Invoicing. A product administrator at Harbor, Lee is tasked with helping the properties handle their[]

investment accounting

Still Using Excel or Quickbooks for Investment Accounting? It’s Time to Reconsider.

For the sake of ease, speed, accuracy and professionalism, many large GPs and LPs have heavily invested in new software for investment accounting. But the same can’t be said for many small to mid-market firms. While the benefits are equally powerful for smaller firms, the price of the software and implementation services (traditionally ranging anywhere[]

capreit

How CAPREIT is Improving Productivity and Reporting in Multifamily

CAPREIT, a Maryland-based apartment owner and operator looks to improve productivity and reporting with a comprehensive RealPage software stack. It’s taken a bit of time, but the very first client of RealPage Contact Center has come on board for a comprehensive “stack” of RealPage software, looking to improve productivity top to bottom and give managers[]

Making the Most of Social Media

Making the Most of Social Media

Most property management companies are leveraging social media…but are they doing it the smart way? You’d be hard pressed to find a property management company without a social media presence today. From Facebook and Twitter to LinkedIn, Instagram, Snapchat and many channels in between, the multifamily industry is starting to do something more to connect[]

commercial property management

Maximizing CAM Recoveries in Commercial Property Management

Still using excel for CAM recoveries? Today there’s a much smarter way. Over the past ten to fifteen years, new software has streamlined just about every aspect of commercial property management. So it might seem a mystery that many managers still use a software program created in 1985 (that’s right, over 30 years ago) to calculate[]

commercial property management

How to Handle More Leases in Much Less Time

In commercial property management, most of the heavy slogging that goes on in your back office involves onboarding, updating, amending and tracking leases. That means there’s a huge opportunity in moving from the mostly manual lease administration you’re probably doing now to an automated solution that streamlines the work of your back office people while[]

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