The Country’s Most Satisfied Senior Resident Communities
A new report from Senior Housing News released that market research firm J.D. Power has claims to have uncovered the country’s most satisfied senior resident communities.
According to the J.D. Power 2018 Senior Living Satisfaction Study, the communities with the most points have the most satisfied residents, and J.D. Power has a leaderboard to prove it.
To qualify for the title, senior resident communities were measured for satisfaction on a 1,000-point scale. Caregivers and staff, services and activities, cost given services, rooms, buildings and grounds, food and beverage, service setup and new resident orientation were all taken into consideration.
Staff and services
“Staff and services were more important to resident satisfaction than overall cost, according to the study.” Senior Housing News reports.
Two of the top three on the list, Holiday Retirement and Capital Senior Living Corporation, utilize the RealPage Contact Center as the front end of their residents’ journey. This platform offers property management companies superior customer service 24/7 and helps staff ensure overall resident satisfaction.
Senior Housing News interviewed Lilly Donohue, the CEO of Holiday Retirement—one of the nation’s largest independent senior living providers, on the topic.
“The quality, commitment and passion of our local community teammates and our regional field support continues to make me very proud to be the CEO of Holiday,” Donohue told SHN. “It’s no secret we’ve evolved a lot over the last two years, and this validation that we’re on the right path makes us very happy.”
To read more about the study from J.D. Power on Senior Housing News, visit their website here.