How a Contact Center can Create Golden Opportunities

Like many days in the front office, this one is hectic. The phone rings as a leasing representative checks the package delivery log-in for a waiting resident. The phone keeps ringing. A maintenance tech distracts the representative and asks about the paperwork for a service call in Building C. “It’s on the clipboard,” she says[]

Putting Personality Back into Property Management

Putting the Personality Back into Property Management

Technology and automation have answers to almost everything in our lives today. We ask it to turn on our heat when we’re far away, and it obliges. We want a ride near a busy street corner, and it finds us a car. We want to be able to pay bills without leaving the kitchen table,[]

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