Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

Are the Days of the Paper Mountain Numbered?

After more than 30 years of predictions and prognostications, the technology is here to create a true paperless office. The question is how quickly “paper” transitions to “paperless.” Have you conquered the paper mountain?

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