Fair Housing Complaints

HUD Compliance: Fair Housing Complaints Should be Taken Seriously

Last year, the Department of Housing and Urban Development received about 12,000 formal complaints alleging violations of the Fair Housing Act. While only a small portion went to court, the message from HUD is that property owners should be keenly aware of the law and the ramifications for violating it.

Reduce Fair Housing Claims by Providing Good Customer Service

Reduce Fair Housing Claims by Providing Good Customer Service

Property managers know that customer service plays a key role at all levels of the resident experience. But when dealing with Fair Housing matters, customer service skills can go a long way towards diffusing potentially volatile situations and even reducing the chance of HUD discrimination claims.

Are the Days of the Paper Mountain Numbered?

After more than 30 years of predictions and prognostications, the technology is here to create a true paperless office. The question is how quickly “paper” transitions to “paperless.” Have you conquered the paper mountain?

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