Stop Sabotaging Great First Impressions by Your Leasing Associates

Have you ever had an apartment tour where things started off great and then went downhill really fast? From the onset, things are looking good and the first impression is stellar. Then everything changes when the prospect leaves the leasing center. Maybe you’re sabotaging those first impressions. Here’s how to stop.

Property Management: There’s No Such Thing as a Difficult Resident

Residents are not born difficult – they do not move into your community with a ready-made chip on their shoulders. Residents become difficult when our performance negatively impacts their overall living experience. However, when you P.E.R.F.O.R.M consistently, the easier your interactions with your residents will become.

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